Business Central: Powerful Help Desk
Empower your team with Business Central's built-in help desk. Streamline support, improve resolution times, and boost customer satisfaction.
Follow us for the latest updates, exciting offers, and behind-the-scenes glimpses. Connect with our community and be a part of the conversation.
Stay up-to-date with the Educational Newsletters, Case Studies, exclusive offers, and valuable insights by subscribing to our newsletters.
Subscribe Now
The Customer Service module within Microsoft Dynamics 365 Business Central (formerly known as Dynamics NAV or Navision) is designed to help businesses manage customer interactions, provide timely support, and ensure customer satisfaction. It includes a range of features and capabilities to assist in managing customer inquiries, complaints, service requests, and more.
Here are some key aspects of the Customer Service module in Business Central:
Businesses can create and manage cases for customer inquiries, complaints, and service requests. The module supports case routing, escalation, and resolution tracking.
Businesses can manage service orders, including creating service orders, assigning technicians, scheduling service appointments, and tracking service delivery.
The module allows businesses to manage service schedules, including resource scheduling, appointment scheduling, and service calendar management.
Businesses can manage product warranties, including warranty tracking, warranty claims processing, and warranty expiration notifications.
The module supports service contract management, including creating service contracts, defining service level agreements (SLAs), and tracking contract renewals.
For businesses that provide field service, the module supports field service management, including technician dispatching, mobile service management, and route optimization.
Businesses can provide a self-service portal for customers, allowing them to submit service requests, track service status, and access knowledge base articles.
Businesses can create and manage a knowledge base of articles and FAQs to help customers find answers to common questions and issues.
The module supports customer feedback management, including capturing customer feedback, analyzing feedback trends, and acting on feedback to improve service quality.
The Customer Service module integrates with other modules in Business Central, such as Sales & Marketing and Financial Management. This ensures seamless data flow and enables comprehensive reporting.
Users can access customer service-related information and perform tasks from mobile devices. This allows for real-time updates and ensures that customer service operations are always up-to-date.
We believe that a personal conversation would be the best way to explore how our offerings can align with your specific needs and goals.
Book NowRequest a quote from our team of experts and discover how our tailored solutions & Services can drive growth and success for your organization.
Request A QuoteSome of services offered by us as Microsoft partners and service providers include:
Excellent customer service goes a long way with customer satisfaction, retention, and loyalty. Help desk software gives you all the tools you need to address customer issues, helping you:
Artificial intelligence (AI) and machine learning (ML) can predict problems, letting you get on top of any concerns quickly. Predictive care paired with help desk software can alert customer service staff of equipment needing repair.
The features of help desk software help you provide a variety of ways to get customers the support they need, the moment they need it.
Build a support platform that can create, track, and assign customer tickets, keeping your team efficient and on the same page.
Full visibility helps support staff stay efficient as they manage requests.
Help desk software enables your team to offer great service—increasing customer satisfaction.
Discover what your customers find most challenging, provide answers to common questions online, and learn how best to support your customers.
Discover invaluable strategies tailored to your industry, empowering you to make informed decisions and seize opportunities. From market trends to operational efficiencies, our insights illuminate the path to sustained growth and prosperity.