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Providing technical assistance and support to clients and end-users Resolving technical issues related to software, hardware, and network systems Troubleshooting issues and identifying solutions to resolve problems Recording and documenting customer and technical issues, as well as solutions and outcomes Escalating issues to senior technical support staff as necessary Testing and evaluating new hardware and software to determine compatibility and functionality Communicating with customers and other team members to gather information and clarify issues Providing technical guidance and support to team members and clients Participating in continuous learning and professional development activities to improve skills and knowledge
Providing technical assistance to clients and end-users through various communication channels, such as phone, email, chat, or remote desktop support
Diagnosing and troubleshooting technical issues related to software, hardware, and network systems
Performing remote support tasks, including configuring software and systems, installing updates, and resolving system errors
Documenting and tracking customer and technical issues and solutions using ticketing and issue tracking systems
Collaborating with other technical support staff to resolve complex issues and improve processes
Maintaining accurate records of customer interactions and technical issues to support knowledge management and improve customer support processes
Developing and maintaining technical documentation and knowledgebase articles to support internal and external customers
Providing technical training and support to end-users and clients
Participating in product testing and evaluation to ensure compatibility and functionality
Participating in continuous learning and professional development activities to improve skills and knowledge
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