Hire Offshore Workforce Management Analyst

Unleash the Workforce Wizards and Master the Art of Staffing Efficiency with Offshore Workforce Management Analysts!

Role & Responsibilities:

Our Offshore Workforce Management (WFM) Analyst is responsible for ensuring that the company's workforce is utilized effectively and efficiently. The role involves analyzing and forecasting workforce needs, scheduling employees, and monitoring performance to ensure that the company meets its service level targets.

The Following Are Some Of The Key Responsibilities Of An Offshore WFM Analyst:

• Analyzing workforce needs: They are responsible for analyzing workforce needs by analyzing historical data, business trends, and forecasting future demand.

• Scheduling employees: They are responsible for creating schedules for employees based on business demand and staffing needs.

• Monitoring performance: They are responsible for monitoring employee performance and making adjustments to schedules and staffing levels to ensure that the company meets its service level targets.

• Analyzing data: They are responsible for analyzing data related to workforce management to identify trends, patterns, and areas for improvement.

• Collaborating with cross-functional teams: They are responsible for collaborating with cross-functional teams to identify opportunities for process improvements and to develop solutions to workforce management-related issues.

• Providing training: They are responsible for providing training to employees on workforce management processes, procedures, and tools to ensure that they are effectively implemented.

• Reporting and analysis: They should report workforce management activities and provide regular updates on their progress. They should also analyze trends and make recommendations to improve the company's workforce management processes.