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Our Offshore Help Desk Technician provides technical support and assistance to customers who are located outside the country where the technician is based. The role involves providing timely and effective solutions to technical problems and ensuring that customer issues are resolved promptly.
The Following Are Some Of The Key Responsibilities Of An Offshore Help Desk Technician:
They are responsible for providing technical support to customers by phone, email, or other means. This includes troubleshooting technical issues, providing guidance and solutions, and escalating complex issues to higher-level technical support staff.
They are responsible for resolving customer issues quickly and effectively, ensuring that customer satisfaction is maintained.
They are responsible for logging and tracking customer support requests, including the details of the issue, the steps taken to resolve it, and the resolution.
They may be required to perform routine maintenance and upgrades on customer systems or software applications.
They may be required to conduct testing on new software releases, patches, or upgrades to ensure that they are working correctly.
They may be required to provide training to customers on how to use software applications or troubleshoot common issues.
They should report support activities and provide regular updates on their progress. They should also analyze trends and make recommendations to improve the company's support processes.
Being a top IT Resource Provider Company in India, We present flexible Hiring options from which you can select the best suitable one to your project. Our Dedicated Team for hire can be leveraged on full-time, part-time or on an hourly basis.