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The Offshore Collections Specialist is responsible for collecting outstanding debts from customers who are located outside the country where the collections specialist is based. The main objective of this role is to reduce the company's overdue accounts and improve cash flow.
The Following Are Some Of The Key Responsibilities Of An Offshore Collections Specialist:
They are responsible for contacting customers through phone, email, or other means to remind them about their outstanding debts and negotiate repayment terms.
Collections specialists should be able to handle disputes and resolve them effectively, ensuring that the customer is satisfied and willing to repay their debts.
They are responsible for maintaining accurate records of customer payments, payment agreements, and other relevant information.
Collections specialists should provide excellent customer service by answering customer queries, addressing their concerns, and providing solutions to their problems.
They are expected to meet their collection targets set by the company, and also maintain a high level of productivity.
Collections specialists should report their activities and provide regular updates on their progress. They should also analyze trends and make recommendations to improve the company's collections processes.
They are responsible for complying with local laws and regulations regarding debt collection, as well as the company's policies and procedures.
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