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Our Offshore Account Manager is responsible for managing the relationship between a company and its offshore clients. The role involves identifying opportunities for growth, resolving issues, and ensuring that the company meets its contractual obligations.
The Following Are Some Of The Key Responsibilities Of An Offshore Account Manager:
They are responsible for building strong relationships with offshore clients by developing a deep understanding of their needs, challenges, and goals.
They are responsible for identifying opportunities for growth with existing offshore clients, such as cross-selling or upselling additional products or services.
They are responsible for resolving any issues that arise with offshore clients, such as product or service delivery issues, billing disputes, or other concerns.
They are responsible for ensuring that the company complies with all contractual obligations with offshore clients and that all relevant laws, regulations, and company policies are followed.
They are responsible for collaborating with cross-functional teams to identify opportunities for process improvements and to develop solutions to client-related issues.
They should report on the status of offshore accounts and provide regular updates on their progress. They should also analyze trends and make recommendations to improve the company's offshore account management processes.
They are responsible for providing excellent customer service to offshore clients, which includes being responsive, providing clear communication, and ensuring that their needs are met.
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